Frequently Asked Questions
1. How long does it normally take to receive my product?
After placing an order with Comfy Cavern, it will take 1-2 days for your order to process than 2-6 days for it to deliver. Please keep in mind, with the current climate that we are in, there may be unexpected delays. Please contact our customer service department to get an expected time of arrival for your product.
2. Where do you ship from?
As our catalog increases, we work with vendors and manufacturers all over the country. Depending on your product of interest, we store and deliver them in a specific location. All warehouse and fulfillment centers are located within the United States and we deliver to all states. (Please contact us if you are inquiring from Hawaii or Alaska)
3. Do you really provide free shipping and no sales tax?
Yes. Comfy Cavern provides free shipping and no sales tax however there are few exclusions. Sales tax is only applied to NY customers because Comfy Cavern is also based out of NY. Shipping is free for all customers, but this only pertains to curbside, front-of-home delivery. To have your product delivered inside your home and assembled for you will come at an extra charge, or may not be available for your purchased product.
4. What are your store hours?
We operate 9AM-6PM (Eastern Standard Time), Monday - Friday. Please advise that we operate on the weekends as well but with a limited staff! Please feel free to message or email us in and we will get back to you as soon as possible!
5. How do I receive tracking information?
Once your product ships, you will receive an email from Comfy Cavern with a link that shows your tracking information. If you have not received an email notification with tracking information, please contact us. Note that it normally takes 1-2 days after your order is placed for your product is shipped.
6. Will I receive a phone call before delivery?
You will receive tracking information when your product ships and also a phone call from the freight service notifying you of the delivery. This phone call is usually a day or two prior to it being delivered to your home. (Please note that different products have different lead times. Please inquire within)
7. Where do your products come from?
We solely base our company off of USA manufacturers! This way we ensure that your products get to your door as soon as possible, while supporting those who live in our country!
8. What is the best way to contact?
We offer full assistance with live chats, phone calls and emails during the hours of operation. For all urgent matters please direct us with emails and/ or phone calls.